How we deliver our firewoods?
Kerbside Tail Lift Delivery Only:
HeatWooden offers Kerbside Tail Lift Delivery with no additional shipping charges to any address across Europe. You can select your preferred delivery weekday during the checkout process. Our free service typically operates around 7 days in advance, providing flexibility for your convenience. If you have any concerns or questions about delivery before placing an order, feel free to reach our delivery help line at (+39)350-104-2439 during office hours.
International Deliveries:
For deliveries to various international destinations, routes may not precisely align with your target delivery date due to logistical considerations. While we request the delivery partner to book in with you, we understand this may not always be feasible. Rest assured, you do not need to be present during delivery, as long as the delivery point is clear and accessible.
All Firewood Deliveries:
Your international delivery, handled by our trusted partners, involves lowering a platform to the ground and pulling the pallet to the kerb. Please note that we do not use cranes for offloading. If you have a flat, hard standing near the kerb, this may be a suitable drop point.
We will notify you of your delivery day in advance via email. While it's preferred that someone can accept delivery, it's not essential. If no one is available, you can indicate your preferred drop point, considering pallet truck offload constraints.
Additional Information:
Always bear in mind that someone has to be the last delivery of the day, with deliveries operating . Drivers may call in advance at their discretion, so providing multiple contact numbers is helpful.
Terms & Conditions:
Please review our Terms & Conditions regarding delivery, access conditions, and potential delays. Time is not of the essence in our contract, and we prioritize ensuring the safe and timely delivery of your order.
Thank you for choosing HeatWooden for your firewood needs. If you have any further questions, feel free to reach out to our customer support.
Warm regards, The HeatWooden Team